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UNV works in 150 countries and territories, deploying UN Volunteers to advance sustainable development at grassroots level. Explore our work in the different regions of the world.

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Title
Deadline
Category Host entity Country
Information Technology Assistant/Service Desk Technician 20 October 2020 Int. Specialist UNISFA Sudan
UNISFA
Sudan
Abyei (SDN)
English
22 November 2020
until 30 June 2021
20 October 2020

Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Under the direct supervision of the Chief Service Management Unit and overall supervision of the Chief Field Technology Section, the UN volunteer will undertake the following tasks:

a. Timely and effective IT technical assistance and support to the users including software/hardware installation and operational support Serving as the first point of contact for the users seeking technical assistance:

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• Determine the best solution based on the issue and details provided by users.

• Walk the users through the problem-solving process.

• Direct unresolved issues to the next level of support personnel, where and when appropriate.

• Pass on any feedback or suggestions by the users to the supervisor.

• Modify configurations, utilities, software default settings, etc. for the local workstation.

• Assist with onboarding of new users.

• Install, test and configure new workstations, peripheral equipment and software.

• Manage PC setup and deployment for new Staff using standard hardware, images and software.

• Perform timely workstation hardware and software upgrades as required.

b. To provide timely and effective common IT support related to computers and peripherals

Provides user support for computers, printers and laptops/notebooks, docking stations, peripherals and handhelds.

• Resolves and closes all calls passed on from the first line, and, as necessary, seeks further support from third line, Subject Matter Experts (SMEs), or external vendors for resolution.

• Keeps the users informed of their calls' status as appropriate.

• Keeps ICT Specialist informed of notable trends, solutions, fixes, delays that are in effect and any new processes.

• Provides support for Conference room and Video Conference setup.

• Assists to plan and implement new IT initiatives or migration projects, including rollout of new installations, upgrades of hardware, software, or operating systems.

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Identify and suggest possible improvements on procedures

• Report issues to the IT unit for escalation.

• Perform other tasks as directed by the Supervisors.

Bachelor degree or equivalent

Bachelor degree in Information Technology or equivalent diploma/certificate from Polytechnic or college in telecommunications.

60 Months

At least 5 years’ experience working with IT systems.

• Good technical knowledge of hardware and software on information technology infrastructure, servers, workstations, desktop PCs, and peripherals; and in all areas relevant to advanced technology especially in development of office automation applications in a stand-alone and LAN environment.

• Good background in SharePoint and Information Technology Infrastructure Library (ITIL);

• Good interpersonal skills

  • English(Mandatory), Level - Fluent
Other information and telecommunications technology experience

Serve as the first point of contact for customers seeking technical assistance over the phone or email.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Determining the best solution based on the issue and details provided by customers.

Assist to ensure that there is provision of IT services and systems to all staff members to facilitate their day-to-day functions in support of the mission's mandate.

Good technical knowledge of hardware and software on information technology infrastructure, servers, workstations, desktop PCs, and peripherals; and in all areas relevant to advanced technology especially in development of office automation applications in a stand-alone and LAN environment.

Good background in SharePoint and Information Technology Infrastructure Library (ITIL);

Yes

Accountability, Client Orientation, Communication, Judgement and Decision-making

* Not yet registered in the UNV Talent Pool?

First register your profile at https://vmam.unv.org/candidate/signup.

Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

First update your profile at https://vmam.unv.org/candidate/profile.

Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

Application deadline: 20 October 2020

VNU s Digitadores Criminalistas 20 October 2020 Community Volunteer UNDP Guatemala
UNDP
Guatemala
Guatemala City, Quetzaltenango (GTM)
Spanish,English
01 November 2020
12 months with possibility of extension
20 October 2020

Minimum age: 18 years old. Applicants must be local residents in the community of assignment.

En el marco de la autoridad delegada y bajo la supervisión del Director de la DAC y/o persona que el designe, el -la Voluntario-a digitador será responsable de alimentar, actualizar y tabular la información en la base de datos de la DAC del Ministerio Público.

  • Alimentar la base de datos de la Dirección de Análisis Criminal (DAC) del Ministerio Público a efecto de que el Ministerio Público cuente con la información proporcionada por las distintas fiscalías, la cual será utilizada por los Analistas Técnicos y Profesionales para el análisis de casos de alto impacto y posterior emisión de informes que correspondan
  • Entregar informes mensuales que contendrán la información general de expedientes en los que se brindó apoyo y estadísticas para su validación, de acuerdo al plan de trabajo y calendario establecido.
Technical/Vocational diploma
  • Bachiller en computación, Perito en computación, o equivalente a nivel diversificado.
  • Deseable estudios de las carreras de Ciencias Jurídicas y Sociales, Criminalística o Criminología.
  • Cursos de ortografía, bases de datos, Word, Excel, Power Point y otros similares.
12 Months
  • Manejo de programas de computación (Office), así como de Sistemas de Comunicación electrónica.
  • Para trabajar dentro de estrictos plazos de tiempo, bajo presión y estrés
  • Trabajo en equipo
  • Buena ortografía
  • Habilidad numérica
  • Confidencialidad
  • Spanish(Mandatory), Level - Working Knowledge
  • English(Optional), Level - Fluent
Other information and telecommunications technology experience

Un año en captura de datos, digitación o manejo de información en sector justicia, otras entidades gubernamentales o en sector privado.

No

Commitment and Motivation, Integrity, Planning and Organizing, Respect for Diversity, Working in Teams

* ¿Aún no se ha registrado en la reserva de candidatos de VNU?

Primero registre su perfil en https://vmam.unv.org/candidate/signup.

Hay la posibilidad de cambiar la opción de idioma al hacer clic en la palabra "English" en la esquina superior derecha.Importante: Después de crear su cuenta, complete todas las secciones de su perfil y envíelo. Luego diríjase a “Mi Página” a través del siguiente enlace https://vmam.unv.org/candidate/mypagey seleccione la opción de “reclutamiento especial”. Finalmente seleccione el reclutamiento especial al cual usted desea aplicar.

* ¿Ya se encuentra registrada/o en la reserva de candidatos de VNU?

Primero actualice su perfil en https://vmam.unv.org/candidate/profile. Luego diríjase a “Mi Página” a través del siguiente enlace https://vmam.unv.org/candidate/mypagey seleccione la opción de “reclutamiento especial”. Finalmente seleccione el reclutamiento especial al cual usted desea aplicar.

Fecha límite para postularse: 20-10-2020

Esa es una oportunidad de voluntariado nacional, por lo tanto, solamente son elegibles para esa oportunidad aquellas personas con nacionalidad Guatemalteca o residentes en Guatemala que cuenten con el permiso legal de residencia en ese país, o con el estatus de refugiado o de apátrida.

Acuérdese de indicar en su perfil VNU que sí está interesado/a en servir como voluntario/a nacional.

Information Management Associate 25 October 2020 Nat. Specialist UNICEF Lebanon
UNICEF
Lebanon
Beirut (LBN)
English,Arabic,French
01 November 2020
6 months
25 October 2020

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Within the delegated authority and under the supervision of the Information Management (IM) Officer or his/her designated mandated representative(s), the UNV IM Associate will:

  • Support the general Education (EDU) Sector tasks in information management, in addition to some administrative tasks in EDU;
  • Process administrative tasks that include (but are not limited to):
  • Support Sector coordination team in compiling, consolidating and documenting sector results and progress;
  • Support the preparation of general reports, assessments, dashboards, situation analyses reports, and other sector related documents;
  • Updating/maintaining EDU Sectors Contact lists;
  • Supporting Sector in preparation, implementation and following on meetings, including: preparing presentations and briefs, preparing/compiling EDU National level minutes of meetings (MoMs); maintaining attendance sheets for EDU National level meetings (Sectors Partners meetings, Core Groups, etc.);
  • Supporting in follow up with Sector Partners on deadlines related to EDU Sector, including on surveys, assessments or any data collection process; service mapping, 3/4/5W’s, photos, locations online mapping, etc;
  • Sending out mass communication (announcements, vacancies, etc.)
  • Aaccompany the team in or undertaking field visits (field offices, Partners programs, etc.);
  • Perform particular IM tasks that include (but are not limited to):
    • Supporting in drafting online forms;
    • Supporting the Sector IM Officer in technical tasks in data analyses;
    • Supporting the Sector IM Officer in specific tasks related to Inter-Agency reporting platforms (Activity Info);
  • Any other related tasks as may be required or assigned by the supervisor.
Bachelor degree or equivalent
  • Bachelor’s degree in a relevant area, e.g. Social Sciences or area related to Information Management;
24 Months
  • At least 2 years of professional work experience at the national and/or international level in humanitarian, emergency response, or development domains, or other relevant programmes; experience with UN Agencies or I/NGO’s is an asset;
  • Knowledge in online forms and/or online mapping is an asset;
  • Knowledge in database development is an asset;
  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;
  • Accuracy and professionalism in document production and editing;
  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
  • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
  • Sound security awareness;
  • Have affinity with or interest in humanitarian affairs and emergencies, volunteerism as a mechanism for durable development, and the UN System.
  • English(Mandatory), Level - Fluent
  • Arabic(Mandatory), Level - Fluent
  • French(Optional), Level - Working Knowledge
Other information and telecommunications technology experience
No

Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning, Communication, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

1.Go to https://vmam.unv.org/

2.If not yet registered in the UNV Talent Pool, please register your profile following below steps:

a. Click on “Candidate Signup”, enter your basic personal information and click “Sign Up”.
b. You will receive a notification e-mail to your registered e-mail
c. Click on the link in the e-mail to validate the e-mail address
d. Complete all the required sections under “My Profile” (Personal Information, Addresses, Qualifications, Experiences, References). Under Personal Information section, please make sure to tick the box “I am interested in serving as a volunteer” and select “National only” or “Both national and international”. Do not select “International only”.
e. If you have more than one nationality, make sure to add Lebanon as your current nationality otherwise your application will not be considered for national UNV assignments
f. Click “Submit my profile”
g. Go to “My Page” -> Click on “Special Calls” -> search for “Programme Associate (LBNR000356 - 7909)click Apply then press "Submit my Application”.

3.If already registered in the UNV Talent Pool:

a. Update your profile under “My Profile” (Personal Information, Addresses, Qualifications, Experiences, References). Under Personal Information section, please make sure to tick the box “I am interested in serving as a volunteer” and select “National only” or “Both national and international”. Do not select “International only”.
b. Go to “My Page” -> Click on “Special Calls” -> search for “Programme Associate (LBNR000356 - 7909 )”, click Apply then press "Submit my Application”.

Only short-listed candidates will be contacted.