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UNV works in 150 countries and territories, deploying UN Volunteers to advance sustainable development at grassroots level. Explore our work in the different regions of the world.

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Title
Deadline
Category Host entity Country
Youth and Adolescent Development Officer 14 March 2021 Nat. Expert UNICEF Jordan
UNICEF
Jordan
Amman (JOR)
English,Arabic
Immediate
12 months with possibility of extension
14 March 2021

Minimum age: 35 years old, unless specified otherwise below. Applicants must be nationals of or legal residents in the country of assignment.

Within the delegated authority and under the supervision of Adolescent and Youth Development Specialist or his/her designated mandated representative(s), the UN Expert Volunteer Youth and Adolescent Development Officer will:

  • Support to program development and planning
  • Conduct/update situation analysis and assessments to establish evidence-based data for UNICEF advocacy and development of policies, framework and programs to promote adolescent development and participation in the country and for monitoring results on related programs/projects.
  • Contribute to the development/establishment of adolescent development and participation program goals, objectives and strategies and results-based planning through research, collection, analysis and reporting of related information/data for development planning and priority and goal setting.
  • Provide technical and operational support throughout all stages of programming processes by executing/administering a variety of technical, program, operational and administrative transactions, preparing related materials/documentations and complying with organizational processes and management systems, to support program planning, results-based planning (RBM) and monitoring and evaluating results.
  • Prepare required program documentations/materials/data to facilitate the program review and approval process

  • Program management, monitoring and delivery of results
  • Work closely and collaboratively with internal and external colleagues and partners to discuss adolescent development and participation operational and implementation issues, provide solutions, recommendations and/or alert appropriate officials and stakeholders for higher-level intervention and/or decision. Keep record of reports and assessments for easy reference and/or to capture and institutionalize lessons learned.
  • Participate in monitoring and evaluation exercises, program reviews and annual reviews with government and other counterparts to assess programs/projects on adolescent development and participation and report on required action/interventions at the higher level of program management.
  • Monitor and report on the use of adolescent development and participation program resources (financial, administrative and other assets), verify compliance with approved allocation/goals, organizational rules, regulations/procedures and donor commitments, standards of accountability and integrity. Report on critical issues/findings to ensure timely resolution by management/stakeholders. Follow up on unresolved issues to ensure resolution.
  • Prepare regular/mandated relevant program/project reports for management, donors and partners to keep them informed of program progress.
  • Technical and operational support to program implementation
  • Conduct regular program field visits and surveys and/or exchange information with partners/stakeholders to assess progress and provide technical support, take appropriate action to resolve issues and/or refer to relevant officials for resolution.
  • Report on critical issues, bottlenecks and potential problems for timely action to achieve results.
  • Provide technical and operational support to government counterparts, NGO partners, UN system partners and other country office partners/donors on the application and
  • understanding of UNICEF policies, strategies, processes and best practices on adolescent development and participation related issues to support program implementation, operations and delivery of results.
  • Networking and partnership building
  • Build and sustain effective close working partnerships with government counterparts and national stakeholders through active sharing of information and knowledge to facilitate program implementation and build capacity of stakeholders to achieve and sustain results on adolescent development and participation programs.
  • Draft communication and information materials for CO program advocacy to promote awareness, establish partnership/alliances and support resource mobilization to ensure the adolescent development and participation programs are adequately resourced and supported.
  • Participate in appropriate inter-agency (UNCT) meetings/events on programming to collaborate with inter-agency partners/colleagues on UNDAF operational planning and preparation of adolescent development and participation programs/projects and to integrate and harmonize UNICEF position and strategies with the UN-DAF development and planning process.
  • Research information on potential donors and prepare resource mobilization materials and briefs for fund raising and partnership development purposes.

  • Innovation, knowledge management and capacity building
  • Identify, capture, synthesize and share lessons learned for knowledge development and to build the capacity of stakeholders. Apply innovative approaches and promote good practice to support the implementation and delivery of concrete and sustainable program results.
  • Research and report on best and cutting-edge practices for development planning of knowledge products and systems.
  • Participate as resource person in capacity building initiatives to enhance the competencies of clients/stakeholders.
  • Any other related tasks as may be required or assigned by the supervisor.
Master degree or equivalent

Master’s or equivalent in a relevant area, e.g. Development studies or area related to social science; a first-level university degree or equivalent in combination with relevant training and/or professional experience may be accepted in lieu of an advanced university degree.

180 Months
  • At least 15 years of professional work experience at the national and/or international level in youth and adolescent development, skills and employability, livelihoods for youth, social cohesion and other related areas at the international level, some of which preferably served in a developing country. Experience in in field-level monitoring and handling monitoring data, or managing adolescent or youth-focused projects preferred, as is experience working in the UN or other international development organization;
  • Other desired/mandatory required technical knowledge
  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;
  • Accuracy and professionalism in document production and editing;
  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
  • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
  • Sound security awareness;
  • Have affinity with or interest in Convention on the Rights of the Child, volunteerism as a mechanism for durable development, and the UN System.
  • English(Mandatory), Level - Fluent
  • Arabic(Optional), Level - Working Knowledge
Development programme management
No

Commitment and Motivation, Commitment to Continuous Learning, Communication, Integrity, Planning and Organizing, Professionalism, Working in Teams

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

This is a national UN Volunteer assignment, therefore only nationals of Jordan and legal residents in Jordan with the status of refugee or with the status of being stateless are eligible to apply.

Application deadline:14 -03-2021

Communication for Development (C4D) Officer 14 March 2021 Nat. Specialist UNICEF Ethiopia
UNICEF
Ethiopia
Gambela (ETH)
English
Immediate
12 months
14 March 2021

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Within the delegated authority and under the supervision of Chief of Field Office or his/her designated mandated representative(s), the UNV C4D Officer will:

  1. Support to strategy design and development of C4D activities

  • Research and/or participate in conducting comprehensive C4D situation analysis of social, cultural, economic, communication and political issues in the region. Collect and synthesize qualitative and quantitative information and data to support the establishment of comprehensive and evidence-based information for developing and planning C4D strategy and interventions in the region.
  • Collect, draft and/or organize materials and related documentations for C4D strategies and plans to ensure optimum impact, scale and sustainability of achievements/results.
  • Assess the impact of C4D activities on the CO and UNICEF goals to achieve measurable behavioral and social change resulting in the improvement of children’s rights and wellbeing. Submit qualitative report/synthesis of results for development planning and improvement.
  • Support to contextualize the development, pretesting, translation and repackaging of existing as well as new Behavior Change and Communication (BCC) materials in consultation with relevant Regional Bureaus, Programme Officers, the C4D unit, and other relevant stakeholders
  • In collaboration with UNICEF Programme staff and relevant government sector staff, participates in the development of evidence-based sectoral strategies and workplans (both development and emergency-related) to ensure the design and incorporation of specific Communication for Development components with objectives and activities aimed at different levels:
    • behavior development/change individual/household/facility levels;
    • community participation, social change and collective action at community level; and
    • social mobilization of community-based organizations and advocacy for decision makers;
  1. Support to the implementation of C4D activities

  • Collaborate with internal and external partners to provide operational and technical support to the design of C4D strategies, and research, develop, test, produce and use quality C4D materials and/or organize events and activities to ensure maximum outreach and impact on behavioral and social change of target audience.
  • Assess and recommend potential contacts, networks, resources and tools to support the maximum impact and outreach of C4D initiatives.
  • Follow up on the production of C4D materials to ensure technical quality, consistency and relevancy of communications materials that are developed, produced and disseminated to target audience (e.g. individuals, communities, government officials, partners, media etc).

  1. Advocacy, networking and partnership building

  • Build and maintain partnerships through networking and proactive collaboration with national and international civil society organizations, community groups, leaders and other critical partners in the community and civil society to reinforce cooperation through engagement, empowerment and self-determination and to pursue opportunities for greater advocacy to promote UNICEF’s mission and goals for child rights, social equity and inclusiveness.
  • Collaborate with internal global/regional communication partners to harmonize, link and/or coordinate messaging to enhance C4D outreach and contribution to programmatic outcomes.
  • Provide technical support to UNICEF, regional sector bureaus and partners including contributing to the adapting of or sharing relevant standards, protocols, guidelines and training materials for C4D

  1. Innovation, knowledge management and capacity building

  • Institutionalize/share best practices and knowledge learned/products with national/local partners and stakeholders to build capacity of practitioners/users, and disseminate lessons learned to key audiences including donors and partners.
  • Support the organization, administration and implementation of capacity building initiatives to enhance the competencies of clients/stakeholders/partners across programme sectors in C4D planning, implementation and evaluation in support of programmes/projects. Develop training materials for training activities and revise them periodically for improvements and updates.
  • Provide technical and coordination support to C4D trainings at regional, Zonal, and Woreda levels for Government counterparts, partner organizations, and their volunteer networks.
  • Build the capacity of a social mobilization multi-sectoral regional platform (Health, Education, Religious groups, CSOs, medias, etc.) in terms of coordination, planning, monitoring of C4D interventions including use of emergency communication materials for creating a strategic network of social mobilization trainers

  1. Monitoring and Reporting

  • Undertake regular field monitoring and report based on agreed C4D indicators
  • Contribute to the regular monitoring of C4D actors’ capacity according to the needs raised during rapid assessments / KAP surveys
  • Compile regional C4D reports, emergency and development, from the field and update progress on key results
  • Ensure multi-media materials are distributed to the intended target groups and monitor and address gaps
  • Participates in regional and Zonal coordination mechanisms and follow up on C4D tasks
  • Any other related tasks as may be required or assigned by the supervisor.

Bachelor degree or equivalent

At least first degree in the social/behavioural sciences, (Sociology, Anthropology, Psychology, Communication, Public Relations and Health Promotion and Education) with emphasis on communication planning for behaviour development, social mobilization, participatory communication and research training and impact evaluation of communication interventions.

12 Months
  • A minimum of one year of experience in planning and implementing C4D/SBCC programmes
  • Previous experience in working/living in communities is an added advantage.
  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;
  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
  • English(Mandatory), Level - Fluent
Other communications related experience
  • Experaince in Behavior Change communication planning is a requirment (Mandatory)
  • Experaince in multi-channel communication design is an asset
  • Experaince in evidence generation for Social and Behavior Change Communication is an asset
No

Adaptability and Flexibility, Client Orientation, Communication, Ethics and Values, Knowledge Sharing, Managing Performance, Planning and Organizing, Professionalism, Working in Teams

* Not yet registered in the UNV Talent Pool?
Please first register your profile at https://vmam.unv.org/candidate/signup.
Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?
Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call for to which you would like to apply.

Application deadline: 14th March 2021

Project Associate 12 March 2021 Nat. Youth UNICEF Bosnia and Hercegovina
UNICEF
Bosnia and Hercegovina
Banja Luka, Bihac (BIH)
English,Bosnian,Croatian,Serbian
Immediate
12 months with possibility of extension
12 March 2021

Candidate age: between 18 and 29 throughout the entire duration of their assignment. Applicants must be nationals of or legal residents in the country of assignment.

Under the direct supervision of Education Officer, the National UN Youth Volunteer will:

1. Support to programme development and planning

  • Facilitate the development and establishment of results for the UN Joint project, and results-based planning through analysis of education needs and areas for intervention and submission of assessments for priority and goal setting in close collaboration with the selected government partners in education sector.
  • Provide technical and administrative support to Ministries of Education and Culture and Ministry of Science and Technology, Higher Education and Information Society in Republika Srpska; Ministries of Culture and Sports in Una-Sana Canton and West Herzegovina Canton respectively.
  • Throughout all stages of the project implementation processes, complying with the UN organizational processes and management systems, to support programme planning, results-based planning (RBM) and monitoring and evaluation of results.
  • Document the results provided by UNICEF, UNESCO and ILO in the education sector to facilitate review and any changes that might be required to ensure achievement of set results. ​

2. Programme implementation, monitoring and delivery of results

  • Work closely and collaboratively with colleagues and partners to collect, analyze and share information on implementation issues, specifically with Ministry of Education and Culture and Ministry of Science and Technology, Higher Education and Information Society in Republika Srpska; Ministries of Culture and Sports in Una-Sana Canton and West Herzegovina Canton respectively.
  • Perform real time monitoring of the school closure impact on learning continuity for vulnerable children, with specific focus on gender-disaggregated data through collecting/identifying sex, age and disability disaggregated data, including on gendered risks, needs and barriers to services, and use it to inform the policy and programme decisions.
  • Participate in monitoring and evaluation exercises, programme reviews and annual sectoral reviews with government partners and other counterparts and prepare minutes/reports on results for follow up action by higher management and other stakeholders.
  • Follow up on unresolved issues to ensure resolution.

3. Technical and operational support to programme implementation

  • Undertake (online or physical) field visits and surveys and share information with partners and stakeholders in education sector to assess progress and provide technical support and/or refer to the UN Joint Project team for further follow-up. Report on critical issues, bottlenecks and potential problems for timely action to achieve results.
  • Provide technical and operational support to government counterparts, NGO partners, schools and UN partners on carrying out the implementation of the UN Joint project and delivery of results.

4. Networking and partnership building

  • Build and sustain effective close working partnerships with government counterparts and stakeholders in education sector through active sharing of information and knowledge to facilitate programme implementation and build capacity of stakeholders to achieve and sustain results on education programmes.
  • Participate in coordination meetings related to implementation of the UN Joint Project.

5. Innovation, knowledge management and capacity building

  • Provide support in identifying, documenting and sharing lessons learned for knowledge development and to build the capacity of stakeholders.
  • Apply innovative approaches and promote good practices to support the implementation and delivery of concrete and sustainable programme results.
  • Assist with oversight of research and ensure results are available for use in knowledge products.
  • Participate as a resource person in capacity building initiatives to enhance the competencies of beneficiaries and other stakeholders
Bachelor degree or equivalent

University degree in Social Sciences, Education, Law, Business Administration or similar

12 Months

Demonstrated interest and/or experience in education, development, humanitarian setting, work with non-government or government partners

  • English(Mandatory), Level - Fluent
  • Bosnian(Mandatory), Level - Fluent
  • Croatian(Mandatory), Level - Fluent
  • Serbian(Mandatory), Level - Fluent
Development programme/project administration
  • Good interpersonal, networking and communication skills;
  • Willingness to contribute and work as part of a team;
  • Flexible and open to learning and new experiences;
  • Respect for diversity and adaptability to other cultures, environments and living conditions;
  • Previous experience as a volunteer and/or experience of another culture, (i.e. studies, volunteer work, internship) would be highly regarded;
  • Computer skills (i.e. Word, Excel, PowerPoint, social media, and others).
  • Familiarity with E-Learning systems (Moodle, Google Education, others) is an advantage
No

Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning, Communication, Integrity, Planning and Organizing, Professionalism, Working in Teams

EN

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

This is a national UN Volunteer assignment, therefore only nationals of Bosnia and Herzegovina and legal residents in Bosnia and Herzegovina with the status of refugee or with the status of being stateless are eligible to apply.

Application deadline: 12-03-2021

Project Officer 12 March 2021 Nat. Specialist UNICEF Bosnia and Hercegovina
Open

Project Officer

National Specialist
UNICEF
Bosnia and Hercegovina
Sarajevo (BIH)
English,Bosnian,Croatian,Serbian
Immediate
12 months with possibility of extension
12 March 2021

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Within the delegated authority and under the direct supervision of Education Officer, the Project Officer (UNV) will be responsible to support the Joint Project; coordinate the collection of data and liaise with the government and non-government partners in the education sector in three administrative units (Republika Srpska, Una-Sana Canton, West Herzegovina Canton) and coordination Ministry of Civil Affairs, based in Sarajevo.

The national UN Volunteer will undertake the following tasks:

Support to programme development and planning

  • Facilitate the development and establishment of results for the UN Joint project, and results-based planning through analysis of education needs and areas for intervention and submission of assessments for priority and goal setting in close collaboration with the selected government partners in education sector.
  • Provide technical and administrative support to UN Joint Project government and non-government partners (Ministry of Education and Culture and Ministry of Science and Technology, Higher Education and Information Society in Republika Srpska; Ministries of Culture and Sports in Una-Sana Canton and West Herzegovina Canton and BiH Ministry of Civil Affairs) throughout all stages of the project implementation processes, complying with the UN organizational processes and management systems, to support programme planning, results-based planning (RBM) and monitoring and evaluation of results.
  • Document the results provided by UNICEF, UNESCO and ILO in the education sector to facilitate review and any changes that might be required to ensure achievement of set results.

Programme implementation, monitoring and delivery of results

  • Work closely and collaboratively with colleagues and partners to collect, analyze and share information on implementation issues, specifically with Ministry of Education and Culture and Ministry of Science and Technology, Higher Education and Information Society in Republika Srpska; Ministries of Culture and Sports in Una-Sana Canton and West Herzegovina Canton and Ministry of Civil Affairs of BiH.
  • Perform real time monitoring of the school closure impact on households and learning continuity for vulnerable children, with specific focus on gender-disaggregated data through collecting/identifying sex, age and disability disaggregated data, including on gendered risks, needs and barriers to services, and use it to inform the policy and programme decisions.
  • Participate in monitoring and evaluation exercises, programme reviews and annual sectoral reviews with government partners and other counterparts and prepare minutes/reports on results for follow up action by higher management and other stakeholders.
  • Follow up on unresolved issues to ensure resolution.

Technical and operational support to programme implementation

  • Undertake (online or physical) field visits and surveys and share information with partners and stakeholders in education sector to assess progress and provide technical support. Report on critical issues, bottlenecks and potential problems for timely action to achieve results.
  • Provide technical and operational support to government counterparts, NGO partners, schools and UN partners on carrying out the implementation of the UN Joint project and delivery of results.
  • Coordination of the UNV Youth coordinators that will be assigned to support JP implementation in the three selected administrative units: timely implementation of tasks, ensure smooth two-way communication and information sharing, assist in communication with local authorities and non-government institutions, support problem solving

Networking and partnership building

  • Build and sustain effective close working partnerships with government counterparts and stakeholders in education sector through active sharing of information and knowledge to facilitate programme implementation and build capacity of stakeholders to achieve and sustain results on education programmes.
  • Participate in coordination meetings related to implementation of the UN Joint Project.

Innovation, knowledge management and capacity building

  • Provide support in identifying, documenting and sharing lessons learned for knowledge development and to build the capacity of stakeholders.
  • Apply innovative approaches and promote good practices to support the implementation and delivery of concrete and sustainable programme results.
  • Assist with oversight of research and ensure results are available for use in knowledge products.
  • Participate as a resource person in capacity building initiatives to enhance the competencies of beneficiaries and other stakeholders
  • Any other related tasks as may be required or assigned by the supervisor.
Bachelor degree or equivalent

University degree in Social Sciences, Education, Law, Business Administration or similar

24 Months

At least 2 years of professional work experience at the national and/or international level in professional environment at the post-graduate level within academic, humanitarian, development or other social-science oriented fields;

  • English(Mandatory), Level - Fluent
  • Bosnian(Mandatory), Level - Fluent
  • Croatian(Mandatory), Level - Fluent
  • Serbian(Mandatory), Level - Fluent
Development programme/project administration
  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;
  • Accuracy and professionalism in document production and editing;
  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
  • Familiarity with E-Learning systems (Moodle, Google Education, others) is an advantage;
  • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
No

Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning, Communication, Integrity, Planning and Organizing, Professionalism, Working in Teams

EN

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

This is a national UN Volunteer assignment, therefore only nationals of Bosnia and Herzegovina and legal residents in Bosnia and Herzegovina with the status of refugee or with the status of being stateless are eligible to apply.

Application deadline: 12-03-2021

Social Policy Officer (Decentralisation of Social Services) 12 March 2021 Nat. Youth UNICEF Angola
UNICEF
Angola
Luanda (AGO)
Portuguese,English
Immediate
10 months with possibility of extension
12 March 2021

Candidate age: between 18 and 29 throughout the entire duration of their assignment. Applicants must be nationals of or legal residents in the country of assignment.

Within the delegated authority and under the supervision of Glayson dos Santos or his/her designated mandated representative(s), the Youth NUNV – Social Policy Officer (Decentralisation of Social Services) will:

  • Support the implementation of the municipal social services pilot and the key activities to be implemented within this remit, including in ensuring that financial and administrative data is consistent and according to project’s guidelines and rules and regulations.
  • Follow up and document and share good financial and administrative practices from the field.
  • Undertake field visits to assist the monitoring of the programme implementation, as well as participate to conduct periodic administrative and financial reviews with government counterparts and other partners.
  • Support capacity of partners to effectively generate and ensure the availability of accurate, complete and up-to-date data and information relative to the municipal social services pilot, including administrative, monitoring and financial data.
  • Any other related tasks as may be required or assigned by the supervisor.
Bachelor degree or equivalent
  • Bachelor’s degree in Social Sciences or area related to International Development, Economics, Management, Accounting or other relevant programmes;
24 Months
  • At least 2 years of professional work experience at the national and/or international level in the area of project implementation, social assistance, administration and accounting or other field relevant to the task is an asset, as is experience working in the UN or other international development organization;
  • Portuguese(Mandatory), Level - Fluent
  • English(Optional), Level - Working Knowledge
Development programme/project administration, Other finance, economics and administration related experience
  • Excellent oral and written skills; excellent drafting and reporting skills;
  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with office technology equipment;
  • Accuracy and attention to detail in document production and editing;
  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
  • Self-motivated, ability to work with tight deadlines;
  • Sound security awareness;

Have affinity with or interest in UNICEF’s mandate and volunteerism as a mechanism for durable development, and the UN System.

No

Adaptability and Flexibility, Commitment to Continuous Learning, Communication, Ethics and Values, Integrity, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

* Not yet registered in the UNV Talent Pool?
Please first register your profile at https://vmam.unv.org/candidate/signup.
Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?
Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call for to which you would like to apply.

Application deadline: 12th March 2021

UNV Especialista en Medios de Pago (Paid Media Specialist) 12 March 2021 Nat. Specialist UNICEF Chile
UNICEF
Chile
Santiago (CHL)
Spanish,English
Immediate
12 months with possibility of extension
12 March 2021

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Bajo la supervisión directa de la Oficial de Recaudación Digital (NO-A), en estrecha colaboración con la Asociada de Recaudación Digital (G-6), el/la Voluntario(a) de la ONU llevará a cabo las siguientes tareas:
Responsabilidades generales:
• Gestión del presupuesto para medios de pago y planificación de campañas digitales.
• Todas las acciones de comunicación digital con el objetivo de recaudación de fondos.
• Selección y gestión de proveedores y herramientas, siendo responsable de la relación con proveedores.
• Planificación, ejecución y evaluación de la estrategia de inversión de los distintos canales y proveedores con el objetivo de rentabilizar al máximo el ROI y la imagen de marca.
• Planificación, ejecución y evaluación de objetivos, estrategias y acciones en los distintos ca-nales de adquisión digital: SEO/SEM, Display, Real Time Bidding, Social Media, afiliaciones, acciones para captura de bases de datos, etc, con el objetivo de rentabilizar al máximo el ROI y la imagen de marca.
• Proponer acciones innovadoras para la comunicación digital.
• Proponer ideas para incrementar el número de nuevos donantes.
• Mantener una buena relación con los equipos de comunicaciones y programas para implemen-tación y monitoreo de campañas conjuntas.
• Desarrollar y presentar brief de campañas a las agencias.
• Reuniones semanales con las agencias para determinar aprendizajes y optimizaciones.
• Reuniones semanales con el equipo para presentación de resultados y monitoreo de la con-secusión de objetivos.
• Gestion de procesos financieros con proveedores.

Responsabilidades específicas para SEM:
• Definición de la estrategia para campañas de SEM en motores de búsqueda de pago.
• Análisis y medición de la información obtenida de estas campañas.

• Monitoreo y reporte de resultados.
• Detección de nuevas oportunidades que permitan incrementar el ROI de campañas publicita-rias mediante el análisis de datos obtenidos.
• Optimización de páginas de destino para maximizar la tasa de conversión.
• Monitoreo diario de campañas publicitarias digitales y propuesta de mejoras.
• Creación, gestión e implementación de campañas de pago por click.
• Investigación y análisis de mercado y tendencias para identificar palabres claves relevantes.
• Gestión y análisis de presupuesto para remarketing en función del ROI.
• Optimización de campañas existentes para maximizar el retorno de inversión.
Responsabilidades específicas para campañas en Redes Sociales:
• Apoyar a la Oficial de Recaudación de Fondos Digitales en el desarrollo de la estrategia publi-citaria en RRSS alineándose a la estrategia de la organización, y en acuerdo con el equipo de Comunicaciones y de Recaudación (PFP).
• Desarrollo, implementación y gestión de campañas publictarios en RRSS de acuerdo a los objetivos definidos en la estrategia anual en plataformas como: Facebook, Twitter, Instagram, Youtube, Pinterest, Linked In, Tik Tok, etc.
• Presentación de estrategias relacionadas a grupos objetivo, segmentación de audiencia, cos-tos de campañas, etc., de forma proactiva.
• Planificar, definir, implementar y optimizar las campañas de generación de leads en RRSS u otras plataformas.
Además de lo anterior, a los Voluntarios de la ONU se les insta a:
• Fortalecer su conocimiento y entendimiento sobre el concepto de voluntariado por medio de la lectura de publicaciones pertinentes tanto del programa VNU como externas, así como desempe-ñar un papel activo en las actividades del programa VNU, como por ejemplo en los eventos de conmemoración del Día Internacional del Voluntariado (DIV);
• Conocer y desarrollar las formas tradicionales y/o locales de voluntariado en el país anfitrión;
• Reflexionar sobre el tipo y la calidad de la acción voluntaria que se lleva a cabo, incluida su parti-cipación en actividades realizadas periódicamente;
• Contribuir con artículos/críticas (opiniones) de las experiencias en el terreno y enviarlas a la sede para su publicación en el sitio web, publicaciones, panfletos/boletines, notas de prensa, etc. del programa VNU;
• Ayudar con el Programa de Mentores para los nuevos Voluntarios de la ONU;
• Asesorar a grupos locales en el uso del servicio Voluntariado en Línea del programa VNU o pro-mover el uso del servicio con individuos y organizaciones locales pertinentes cuando sea técnica-mente posible.

Bachelor degree or equivalent

Titulo universitario en publicidad, marketing, o ingeniería comercial.

24 Months

Al menos 2 años de experiencia laboral en planificación de medios digitales.
Conocimiento técnico requerido:
• Publicidad en plataformas digitales: Google Ads, Facebook Ads, Twitter ads, compra programática, etc.
• Herramientas de gestión y analítica web. Google Analytics excluyente. Tag Manager, Doubleclik, SEMrush, etc.
Conocimiento técnico deseable:
• Conocimiento básico de HTML
• CMS: Wordpress o similar
• Conocimiento básico de plataformas de gestión y escucha de RRSS: Ejemplo Hootsuite
• Conocimiento básico de herramientas de diseño: Photoshop, Illustrator, o similares.
• Conocimiento de inbound y outbound marketing.
• Conocimiento en creación y análisis de embudos de conversión.
• Experiencia ejecutando A/B testings.
Habilidades requeridas:
• Orientar el trabajo en función de datos, con claro entendimiento de la analítica, méticas y estadísticas.
• Atención al detalle con foco en búsqueda de espacios para optimizaciones.
• Capacidad de negociación.
• Ser metódico(a) y meticuloso(a).
• Capacidad de organización y planificación.
• Buena capacidad de comunicación especialmente para trasladar el lenguaje técnico a un lenguaje simple de entendimiento para todo el equipo.
• Disposición para aprender.

  • Spanish(Mandatory), Level - Fluent
  • English(Optional), Level - Working Knowledge
Marketing and advertising, Other information and telecommunications technology experience

Al menos 2 años de experiencia laboral en planificación de medios digitales

Conocimiento técnico requerido:

•Publicidad en plataformas digitales: Google Ads, Facebook Ads, Twitter ads, compra programática, etc.
• Herramientas de gestión y analítica web. Google Analytics excluyente. Tag Manager, Doubleclik, SEMrush, etc.

Conocimiento técnico deseable:
• Conocimiento básico de HTML
• CMS: Wordpress o similar
• Conocimiento básico de plataformas de gestión y escucha de RRSS: Ejemplo Hootsuite
• Conocimiento básico de herramientas de diseño: Photoshop, Illustrator, o similares.
• Conocimiento de inbound y outbound marketing.
• Conocimiento en creación y análisis de embudos de conversión.
• Experiencia ejecutando A/B testings.

No

¿Aún no se ha registrado en la reserva de candidatos de VNU?

Por favor, primero registre su perfil en https://vmam.unv.org/candidate/signup. Importante: Después de crear su cuenta, complete todas las secciones de su perfil y envíelo. Luego diríjase a “Mi Página” a través del siguiente enlace https://vmam.unv.org/candidate/mypage y seleccione la opción de “reclutamiento especial”. Finalmente seleccione el reclutamiento especial al cual usted desea aplicar.

¿Ya se encuentra registrada/o en la reserva de candidatos de VNU?

Por favor, primero actualice su perfil en https://vmam.unv.org/candidate/profile. Luego diríjase a “Mi Página” a través del siguiente enlace https://vmam.unv.org/candidate/mypage y seleccione la opción de “reclutamiento especial”. Finalmente seleccione el reclutamiento especial al cual usted desea aplicar.

Fecha límite para postularse: 12 Marzo 2021 a las 23:59 hrs., Horario de Alemania

Coordinador/a Emergencia por cierre del Protocolo de Protección a Migrantes (MPP) en Ciudad Juárez 11 March 2021 Nat. Specialist UNICEF Mexico
UNICEF
Mexico
Monterrey (MEX)
Spanish,English
Immediate
until 31 December 2021
11 March 2021

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

***La ubicación de esta posición es Ciudad Juárez, Chihuahua***

En el marco de la autoridad delegada y bajo la supervisión de la Jefa del Área de Protección Infantil o su representante designado, el Voluntario de la ONU llevará a cabo las siguientes tareas:

  1. Monitorear la situación de los niños, niñas y adolescentes (NNA) bajo el Protocolo de Protección a Migrantes (MPP), así como de otros niños, niñas y adolescentes migrantes, particularmente los no acompañados, en Ciudad Juárez y las áreas circundantes, según sea necesario.
  2. Coordinar la respuesta de UNICEF en cuanto a población MPP y migrante en Ciudad Juarez.
  3. Brindar orientación al equipo de protección de UNICEF en Ciudad Juarez para el despliegue efectivo de la respuesta, asegurando la coherencia de las intervenciones, así como la supervisión y el monitoreo.
  4. En coordinación con la Jefa de Protección y la Representante Adjunta, definir la estrategia de apoyo a mediano plazo, que se enfoque en el fortalecimiento de capacidades, la implementación de la Ruta de Protección para NNA en situación de Migración, y la implementación del Modelo de Cuidados Alternativos.
  5. Propiciar y mantener una coordinación estrecha con autoridades, miembros de la sociedad civil, con otras agencias ONU (OIM y ACNUR), identificando necesidades, adaptando la respuesta de forma estratégica y asegurando una buena colaboración.
  6. Asistir a reuniones interinstitucionales con socios gubernamentales, organizaciones internacionales y organizaciones de la sociedad civil sobre la situación de NNA bajo el MPP y migrantes.
  7. Fortalecer la coordinación de UNICEF con las autoridades de protección, así como con los proveedores de servicios de atención en México, en caso de que niñas, niños y adolescentes lo requieran.
  8. Mantener una comunicación regular con el equipo de Protección para asegurar una orientación estratégica.
  9. Cada semana participar en una reunión virtual con el equipo de emergencias de UNICEF para proporcionar una actualización de la situación en terreno y obtener orientación.
  10. Cualquier otra actividad que se requiera o sea asignada por el supervisor.
Master degree or equivalent
  • Título universitario avanzado (Maestría o equivalente) en derecho, estudios migratorios, derechos humanos;
60 Months
  • Spanish(Mandatory), Level - Fluent
  • English(Mandatory), Level - Fluent
Protection of refugees, asylum seekers and IDPs
  • Al menos 5 años de experiencia laboral profesional a nivel nacional y/o internacional en protección infantil y migración o en otros programas relevantes; es valorada la experiencia de trabajo en la ONU o en otras organizaciones internacionales de desarrollo;
  • Motivado para contribuir a la paz y el desarrollo y para servir al prójimo;
  • Experiencia en desarrollo y coordinación de proyectos, así como en el monitoreo de indicadores y contrapartes;
  • Excelentes habilidades orales y escritas; excelentes habilidades de formulación de propuestas, proyectos, reportes;
  • Precisión y profesionalismo en la producción y edición de documentos;
  • Excelentes aptitudes interpersonales; sensibilidad cultural y social; capacidad de trabajar de manera inclusiva y colaborativa con una variedad de interesados, incluyendo miembros de la comunidad de base, organizaciones religiosas y juveniles, y autoridades en distintos niveles; familiaridad con herramientas y abordajes de la comunicación para el desarrollo;
  • Capacidad de trabajar y adaptarse de manera profesional y efectiva en un ambiente desafiante; capacidad de trabajar efectivamente en un equipo multicultural de personal nacional e internacional;
  • Conocimientos informáticos sólidos, incluyendo manejo avanzado de varias aplicaciones de Microsoft Office (Excel, Word, etc.) así como email/internet; familiaridad con gestión de bases de datos y equipamiento tecnológico de oficina;
  • Motivación por iniciativa propia, capacidad de trabajar con mínima supervisión; capacidad de trabajar con plazos ajustados;
  • Conciencia acerca de cuestiones de seguridad;
  • Afinidad o interés en derechos humanos, el voluntariado como un mecanismo para el desarrollo sostenible y el Sistema de Naciones Unidas.

El beneficio principal de prestar servicio como Voluntario/a ONU es la satisfacción personal que brinda la asignación de voluntariado, puesto que implica repercutir de manera positiva en favor de la paz y el desarrollo. Sin embargo, el programa Voluntarios de las Naciones Unidas ofrece apoyo durante su asignación de varias maneras.

El programa VNU cubrirá:

  • El viaje de traslado al lugar de la asignación y subsidio de instalación y repatriación (si es aplicable), que serán provistos en el caso de que el destino de trabajo no se encuentre a una distancia razonable del lugar de residencia del voluntario.
  • Un subsidio VLA (Volunteer Living Allowance) de **MXN 24,597.83** que será proporcionado mensualmente para cubrir los costos de alojamiento, vivienda y gastos normales de subsistencia. Los seguros de vida, salud e invalidez permanente están incluidos, así como un subsidio de reinstalación por un servicio satisfactorio. El/la voluntario/a tendrá derecho a vacaciones anuales y baja médica (si aplicable), cursos de aprendizaje virtuales y subsidio para capacitación (reembolsable). Se requiere disponibilidad de tiempo completo.
No

Adaptability and Flexibility, Commitment to Continuous Learning, Communication, Integrity, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

¿Aún no se ha registrado en la reserva de candidatos de VNU?

Por favor, primero registre su perfil en https://vmam.unv.org/candidate/signup. Importante: Después de crear su cuenta, complete todas las secciones de su perfil y envíelo. Luego diríjase a “Mi Página” a través del siguiente enlace https://vmam.unv.org/candidate/mypage y seleccione la opción de “reclutamiento especial”. Finalmente seleccione el reclutamiento especial al cual usted desea aplicar.

¿Ya se encuentra registrada/o en la reserva de candidatos de VNU?

Por favor, primero actualice su perfil en https://vmam.unv.org/candidate/profile. Luego diríjase a “Mi Página” a través del siguiente enlace https://vmam.unv.org/candidate/mypage y seleccione la opción de “reclutamiento especial”. Finalmente seleccione el reclutamiento especial al cual usted desea aplicar.

Fecha límite para postularse: 11 Marzo 2021 a las 23:59 hrs., Horario de Alemania

Child Rights Monitoring Specialist (CRMS) 10 March 2021 Int. Specialist UNICEF Ghana
UNICEF
Ghana
Accra (GHA)
English
03 May 2021
12 months
10 March 2021

Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Within the delegated authority and under the supervision of the Chief of Policy and Evidence (P&E), the UN Volunteer Child Rights Monitoring Specialist will:

  • Lead strategic research and analysis on child poverty and emerging issues with the objective of generating evidence to inform policy advocacy, planning, budgeting and programming.
  • Coordinate UNICEF support to national statistical system strengthening to ensure high quality national estimates on key child indicators, including capacity building on specific areas of data analysis and strengthening mechanisms for SDG monitoring.
  • Under the overall guidance of the Chief of P&E, Volunteer with provide technical support to other Programme sections who may seek his/her inputs
  • Support the development and strengthening of Government M&E frameworks for key national policies and plans, including capacity building to the Government.
  • Provide guidance on our office research, quality assurance and capacity building.
  • Lead strengthening of the child-rights system monitoring at national and district level, including those of civil society and NGO partners;
  • In close collaboration with programme sections and the PME team, support the establishment and/or strengthening of existing independent monitoring and evaluation systems and processes of the relevant stakeholders to generate reliable and dis-aggregated data and analysis on the situation of disadvantaged and excluded children for the development child-related policies and programmes;
  • Systematically promote equity-based child rights indicators and monitoring systems in partnerships with other stakeholders including the Ghana Equity Research Network (GDRIN);
  • Actively seek partnerships with centers of excellence for the identification of capacity gaps (processes, indicators, etc.) to monitor and evaluate the progressive realization of child rights and reduction of equity gaps, as well as the develop strategies to address them;
  • Support the Ghana Monitoring and Evaluation Forum to generate and use reliable and disaggregated data and analysis on the situation of vulnerable children for their own interventions and advocacy for child rights;
  • Liaise with the Ghana Statistical Service on the MICS/DHS plan as well as support for the National Household Census;
  • Support the National Development Planning Commission (NDPC) with the implementation of the Evaluation (MTE) of the Medium-Term National Development Policy Framework (MTNDPF), as well as development of Post District League Tables;
  • Support the development of recommendations that are in line with child rights and ensure no one is left behind;
  • Provide technical guidance to the NDPC to ensure that the next MTNDPF addresses the specific needs of children, youth and women;
  • Provide ad-hoc technical support to the Policy & Evidence Programme
Master degree or equivalent

Advanced degree in Statistics, Economics, Demography, Social Sciences or other relevant disciplines.

60 Months
  • A minimum of 5 years progressively responsible professional work experience in statistics or in conducting national quantitative and qualitative representative surveys including experience in developing countries.
  • Prior experience with socioeconomic analysis, national household surveys, child rights monitoring required, and
  • Research & evaluation capacity building and process management experience is desirable.
  • Proficient user of Microsoft Office (MS Word, PowerPoint, Excel, and Outlook) is required
  • Demonstrated experience with child poverty analysis is an asset.
  • Languages: Fluency and high proficiency in verbal and written English is required.
  • Applicants are requested to indicate their willingness to perform this assignment through teleworking from his/her duty station in their application.
  • English(Mandatory), Level - Fluent
Monitoring and evaluation, Statistics, Other science experience
No

Accountability, Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning, Communication, Creativity, Ethics and Values, Integrity, Knowledge Sharing, Planning and Organizing, Professionalism, Respect for Diversity, Technological Awareness, Working in Teams

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.ly.

Application deadline: 10/03/2021

Monitoring and Evaluation (M&E) Specialist 09 March 2021 Nat. Specialist UNICEF Barbados
UNICEF
Barbados
Bridgetown (BRB)
English
01 April 2021
12 months
09 March 2021

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

The UNV M&E Specialist will work in close collaboration with the M&E Specialist (P3) and M&E Officer (NOB) and will be responsible for providing technical guidance and support to Programme Sections ensuring that the M&E interventions are integrated, monitored, and implemented in a timely fashion. In addition, the UNV M&E Specialist will support the development of multi-country programme document,
mid- and end-year reporting, regular programme monitoring and evaluation exercises, and strategic advocacy through developing research or advocacy tools as needed by Programme Sections. In particular, the UNV M&E Specialist will support the UNICEF Eastern Caribbean Area Office contribute towards the timely, relevant, reliable and strategic information on:

  • the situation of children, adolescents, youth and women, with a focus on inequities; and,

• the performance of UNICEF-supported programmes including their relevance, efficiency, effectiveness, and sustainability, and in emergency contexts, their coverage, coordination and coherence.
To that end the expert will need to consolidate important collaborations, among others:
• with the UN country team to support UNCT goals for delivering valid and reliable information on the attainment of the SDGs and other goals, and on the performance of UN-supported programmes.

Bachelor degree or equivalent

University degree in Social Sciences, Statistics, Planning and Development, or other relevant disciplines.

36 Months

A minimum of 3 years of experience within an international organization, NGO and/or government environment in Monitoring and Evaluation and Data analysis. • Professional experience in data analysis with specific reference to adolescents and children. • Ability to organize and facilitate training aimed at building the capacity of colleagues and partners. • Knowledge of key international standards and guidelines related to child monitoring and evaluation, including knowledge of the institutions of the UN system. • Experience working in emergency or migration context is highly desirable. • Proficient management and coordination skills. • Ability to translate technical language into compelling text for the purpose of advocacy. • Good team player and communication skills. Upon appointment, the focal point will undergo organization-specific training on PSEA, as soon as feasible.

  • English(Mandatory), Level - Fluent
Other development programme/project experience, Development programme/project administration, Protection of refugees, asylum seekers and IDPs

Education: University degree in Social Sciences, Statistics, Planning and Development, or other relevant disciplines. Required Experience • A minimum of 3 years of experience within an international organization, NGO and/or government environment in Monitoring and Evaluation and Data analysis. • Professional experience in data analysis with specific reference to adolescents and children. • Ability to organize and facilitate training aimed at building the capacity of colleagues and partners. • Knowledge of key international standards and guidelines related to child monitoring and evaluation, including knowledge of the institutions of the UN system. • Experience working in emergency or migration context is highly desirable. • Proficient management and coordination skills. • Ability to translate technical language into compelling text for the purpose of advocacy. • Good team player and communication skills. Upon appointment, the focal point will undergo organization-specific training on PSEA, as soon as feasible.

No

Adaptability and Flexibility, Building Trust, Client Orientation, Ethics and Values, Judgement and Decision-making, Planning and Organizing, Working in Teams

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

Application deadline: 09 March 2021 at 23:59hrs, Germany time

ICT Associate 09 March 2021 Nat. Specialist UNICEF Barbados
Open

ICT Associate

National Specialist
UNICEF
Barbados
Bridgetown (BRB)
English
Immediate
12 months
09 March 2021

Minimum age: 22 years old. Applicants must be nationals of or legal residents in the country of assignment.

Under the direct supervision of the Senior ICT Associate the National UN Volunteer will undertake the following tasks:
Activities include:
• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
• Assisting in routine operation and monitoring of server systems.
• Providing second-level user support/troubleshooting.
• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Performing backups of servers following standard backup procedures.
• Assisting in the generation of computer reports.
• Providing on-the-job orientation for users in the use of ICT systems.
• Providing first-level support that includes receiving, processing and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her in service management tool.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested.
• Creating and assigning work orders.
• Maintaining and updating files (electronic and paper) and internal databases.
• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
• A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

Secondary education

Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
ITIL Foundation Certificate or equivalent customer support certification is an asset.

72 Months

A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
Practical experience in providing technical and business Customer Support and Services is required.
Practical experience and working knowledge of various computer platforms and applications is required.

  • English(Mandatory), Level - Fluent
Hardware and systems maintenance, operation and administration

A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
Practical experience in providing technical and business Customer Support and Services is required.
Practical experience and working knowledge of various computer platforms and applications is required.

No

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

Application deadline: 09 March 2021 at 23:59hrs, Germany time