Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Under direct supervision of the Deputy Country Director (Operations) and in coordination with the Head of IT, the UN Volunteer will be responsible for the following tasks:

• Assess and measure end-user adoption levels of the digital skills, identify training needs for increased awareness, or end-user skills training through e.g. daily liaison with users, end-user surveys.
• Engage with respective units to coordinate a task force in the office to ensure digital transformation
• Help taskforce to formulate training plans for end users, digital champions, and others
• Organize the delivery digital tools trainings, including to new staff, new users, new SharePoint champions trainings
• Facilitate workshop with CO units to define their SharePoint organization and ensure migration of the relevant documents on SharePoint.
• Conduct SharePoint research, in collaboration with CO ICT, and UNDP ICT peers e.g. in HQ, to understand potential solutions, and formulate SharePoint technical solutions. In collaboration with ICT team, formulate proposals for technical upgrades, new functionality, features, automations.
• Upon endorsement of DCD-O, develop in collaboration with CO ICT follow ups documentation for implementation planning including project planning, ToRs etc.
• Be in charge of responsible for implementation of technical changes to the SharePoint, in close collaboration with CO ICT, including technical documentation, testing, and release planning to ensure well prepared introduction of new features/ functions to end users.
• Report on implementation and adoption progress of digital tools, by documenting (trends) in issues, tracking these changes and developing and maintaining a risk log.
• Document good digital practices, including produce / share relevant documentation with other CO's and UNDP colleagues.
• Facilitate process review workshop in the different unit and identify opportunity for simplification, digitization and automatization.
• Identify opportunity and gaps to develop innovation methodology trainings (human-centered design, agile methodology, etc.)
• Develop communication tools around digital transformation and digital culture
• Identify opportunity to organize digital trainings with UNDP partners
• Support the CO to better conduct / carry out daily work processes within the SP environment. For this the Specialist will need to keep his/herself abreast with knowledge on the latest developments, innovation trends in office productivity, including of all matters Microsoft SharePoint online and other Office365 solutions, as well as other tools e.g. Slack, Trello, Yammer for online social, knowledge networking, and collaboration.

Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Development of the learning management platform and deployment of a learning management system:

• Collaborate with the LMS Administrator and MESC curriculum division in populating the LMS system for Samoa using e.g. Moodle with content
• Undertake a need assessment inquiry to support development of content and training that are demand responsive.
• Identify knowledge gaps of staff in the effective implementation of the learning management system and support capacity development through appropriate training programmess.
• Provide technical support in maintaining content within the learning management system by creating and uploading modules and courses, granting access and role-based user permissions, updating course content, and running reports.
• Develop and publish course templates for reuse by educators in designing courses for online and blended learning delivery.
• Support subject matter experts in the design and creating of learning materials and maintenance processes.
• Periodically Monitor the quality of courses hosted on the learning management system with time-bound reviews/audit of course status, and coordination to eliminate duplication, conflicting or redundant content.
• Create and Manage community/discussion forum/ social media feed system within the learning management system including functionality, appearance, tabs, and settings.
• Identify and communicate opportunities for process and quality improvements, provide feedback on usage, defects, and suggest enhancements.
• Seek and promote collaborative partnerships to meet training needs and opportunities for the professional development of teachers and in MESC and education sector.
• Analyze data and recommend solutions to utilize the LMS to deliver, track training and measure performance of users.
• Create and update resources to train and support learners on how to use the technology for online and professional development.

User Management:

• Work with subject matter experts, provide design support in developing online course materials to facilitate learning.

Course Management:

• Publish and archive online or blended learning solutions.
• Assigns training curricula for professional development of educators
• Work with the Information Technology and Curriculum department of MESC to develop relevant learning outcomes and corresponding modes of delivery
• Analyze reporting data and recommend strategic direction for MESC and education sector, or others, as appropriate.
• Create and manage the overall course structure and sets up courses based on specifications from the curriculum staff.
• Manage tracking of course revisions and history.
• Build online assessments and evaluations in the learning management system for courses.

Troubleshooting:

• Work with the curriculum staff to troubleshoot and resolve technical issues related to accessing the learning management system and course content, in particular for persons with disabilities.

Training of trainers for teachers, key personnel nominated by education sector and the librarians:

• Together with the LMS Administrator, conduct basic training in using digital technologies for education for 100 students with disabilities
• Conduct capacity development training for trainers of teachers, teachers, and MESC curriculum division staff, NUS nominated staff and others from the education sector on the preparation and delivery of online content and e-assessment of learners.
• Conduct training of trainers in designing and delivering online courses using Moodle LMS
• Together with the LMS Administrator, support training of 100 teachers from 20 schools to use assistive technologies for ensuring inclusion of the students with disabilities.

Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Under the direct supervision of the responsible SMU Team Leader, the UN Volunteer will undertake the following tasks:

• Maintenance of UN House Data Center and all servers infrastructure from UN House including HP Encloser C7000, HP DL 380 G9 servers, HP 4330/4730/4500/2040 SAN Storage, HP 6600 Switch, HP Virtual Connect and others as required;
• Coordinate with other units regarding essentials needed for Data center to operate smoothly such as replacing faulty air condition, power supply with backup generator, UPS and networking for connectivity;
• Maintain VMware Replication between UN House and Tomping for disaster recovery and Business continuity on installed and configured VMware Replication appliance such as HP 2040 SAN Storage for replication;
• Identify and rectify any replication issues such networking and other errors;
• Maintenance of all installed and configured VMware Horizon 7.4 VDI infrastructure with its components like Horizon View Administrator, View Composer and SQL database;
• Provide full range of technical assistance in the area of server operation and administration such as installed, configured and deployed Virtual Infrastructure such as VMware Esxi, vCenter, VDI, Active Directory administration such as set account expiry for user account upon checkout, IP address assignment, DNS and DHCPconfiguration, Internet Proxy settings and SEP antivirus servers/clients update;
• Monitor and act as required regarding deployment of O365 and windows updates via Microsoft SCCM;
• Provide 2nd level of support to helpdesk and regional office as required;
• Perform other related duties as may be required from time to time by FTS Management.