IT Officer – Digital Services Assistance

IT Officer – Digital Services Assistance

International Expert
Host entity
Location, Country
Brazzaville (COG)
Language skills
Expected Starting Date
01 November 2021
12 months with possiblity of extension
Application deadline
Description of task

Under the direct supervision of the WFP Country director, the UN Volunteer will undertake the following tasks:

  • Support the implementation of SCOPE (WFP beneficiaries and distribution manage-ment platform) and Digital Assistance Services in the Field, ensuring software and hardware is configured and usable.
  • Provide ongoing support during SCOPE operations in the Field, including identity checks, data comparisons, biometrics quality, deduplication, while ensuring beneficiar-ies are efficiently registered and managed.
  • Support internal and external partners in assessing beneficiary data to support the im-plementation of the program, while ensuring appropriate coordination with Programme unit for the implementation of SCOPE related activities.
  • Contribute to the capability building of staff and partners through the review and/or de-sign of appropriate training programs aimed at developing skills/knowledge on SCOPE and Digital Assistance Services.
  • Analyze the use of SCOPE by internal and external partners to inform the manage-ment of problems, identifying gaps and suggesting ways to improve performance, methods, and processes in collaboration with partners.
  • Contribute to the development of plans, budgets, tenders, and manage the de-ployment of beneficiary management systems aligned with business needs, at minimum cost and in accordance with WFP corporate standards.
  • Collate and analyze data to contribute to the preparation of accurate reports on SCOPE and Digital Assistance activities, investments, and costs, identifying ideas to increase cost-efficiencies where possible.
  • Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems, and tools are correctly applied to support them.
  • Coordinate with other UN agencies to align activities and maximize possibilities of inter-agency collaboration in the field of beneficiary management.
  • Follow standard emergency preparedness and contingency planning practices to ensure WFP can maintain basic beneficiary management services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
  • Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency.
  • Contribute to the development of plans and budgets and manage the deployment of general IT/TC systems aligned with business needs.
  • Maintain and develop technical expertise and understanding of industry developments.
Required degree level
Master degree or equivalent
Educational additional comments

Master's degree in Computer Science or other relevant field.

Required experience
120 Months
Experience remark
  • At least ten years of progressively responsible professional experience in managing IT services; proven experience analyzing service management results and developing service enhancement and recommendations; keen ground-level experience implementing IT and telecoms systems.
  • Computer skills (i.e. Word, Excel, PowerPoint, social media, and others).
  • Ability to organize, complete accurate reports, records and/or data.
  • Sound judgment; ability to work with minimum of supervision, to supervise and train support staff, to work effectively with people of different national and cultural backgrounds.
Language skills
  • French(Mandatory), Level - Fluent
  • English(Mandatory), Level - Working Knowledge
Area of expertise
Other development programme/project experience, IT architecture and IT project management
Driving license
Competencies values
Accountability, Adaptability and Flexibility, Building Trust, Client Orientation, Commitment and Motivation, Communication, Ethics and Values, Integrity, Judgement and Decision-making, Knowledge Sharing, Leadership, Managing Performance, Planning and Organizing, Professionalism, Respect for Diversity, Self-Management, Technological Awareness, Working in Teams
Application procedure
This assignment is funded by the Government of Sweden, therefore only Swedish nationals are eligible to apply. Please apply via the link below. You can then either log in if you already have an account or register via ‘Candidate Signup’. You may apply to a maximum of three assignments per advertisement and indicate your order of preference in the ‘Additional Remarks’ section of your profile. Application deadline: 28 September 2021 Selection process: Only shortlisted candidates will be contacted. The selection will be done by the UN Host Entity at the level of the country of assignment. Interviews will be conducted by the UN Host Entity between 4 and 18 October. Usually these interviews are competency-based. COVID-19 In case of travel restrictions, assignments may start remotely or start dates may be postponed.