In the area of partnership management, previously, our UNV personnel could not rely on a global support system for outreach and intelligence. Thus far, colleagues stored contact details and partner information in Word and Excel files aross the organization. The main avenue for information exchange between different sections and regional offices was e-mail. Through the introduction of our new client relationship management platform, we have changed this.

The new Service Desk consolidates enquiry input channels, including web and email queries, and leverages AI and self-service technologies such as chatbots, to give around-the-clock service to UN partners and those who manage UN Volunteers. External visitors are serviced in three UNV languages – English, French and Spanish, including on the AI interface.

UNV is modifying its systems to make becoming a UN Volunteer and recruiting a UN Volunteer both intuitive and digital savvy. The organization-wide DT project, which is supported by the Government of Germany, represented by the Federal Ministry for Economic Cooperation and Development (BMZ), leads to new organizational capabilities, augmented by frontier technologies such as AI, Big Data and cloud computing. With efficiency gains and real-time engagement with candidates and UN host entities alike, UNV will better respond to the most pressing needs of the UN and its Member States.

On 21 June 2017 Ojulu, a refugee from Ethiopia, first arrived in the Kalobeyei settlement. The move was part of a camp consolidation and closure exercise that saw the relocation of non-Somali refugees from the Dadaab complex to the Kakuma refugee camp in Turkana County. “When I first arrived in Kalobeyei everything was new. I left my work, family, friends in Dadaab and was entering a new place,” Ojulu explains.

United Nations Volunteers (UNV) programme Executive Coordinator, Richard Dictus, and the Head of the UN Division from the German Ministry for Economic Cooperation and Development (BMZ), Simon Koppers, engaged in a strategic partner dialogue, with the aim of strengthening collaboration and exploring further partnering opportunities, in particular in the context of the 2030 Agenda and the achievement of the Sustainable Development Goals.

The United Nations Volunteers (UNV) programme signed a Memorandum of Understanding today with its long-standing partners, the Federal Ministry for Economic Cooperation and Development (BMZ) and the Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH (GIZ).  UNV Executive Coordinator Richard Dictus signed the Memorandum of Understanding with the State Secretary of the BMZ Hans-Jürgen Beerfeltz and GIZ Managing Director Cornelia Richter.  The ceremony took place at the premises of the Ministry, following discussions about the current and future collaboration between the thr

Germany is host and strong partner to the United Nations presence in the country. The Federal City of Bonn is home to numerous UN organizations, programmes and offices. Today there are 24 UN institutions based in Bonn, with more than 1,000 members of staff. UNV moved to Bonn in 1996.