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Today, as Nepal grapples with devastating floods and landslides, that question feels especially urgent. Thousands of people are facing loss, displacement, and uncertainty. Entire communities are being tested by a crisis that has unfolded with frightening speed.Yet as I followed news of the disaster after returning home, I kept thinking about the UN Volunteers I had met only three weeks earlier.Not because they predicted what was coming. But because they were already supporting communities and livelihoods.

Behind each shelter stands a series of decisions that most people will never see. Where should it be built? Will it withstand the next storm? Can it provide dignity as well as protection? 

The Humanitarian Reset starts from a similar premise. It recognizes that today’s humanitarian system must become leaner, more locally led and more accountable in the face of growing needs and shrinking resources. That ambition is welcome. Yet it might remain incomplete if it continues to overlook one of the system’s greatest strengths: the volunteers who make humanitarian action possible every day.

For Francesca, the winding road showed much of what she had learned about service. You do not always know the way. You cannot assume you have all the answers. Sometimes, the only way forward is to listen to the people who know the area.Francesca came to Lesotho from Italy as a UN Volunteer Social Policy Officer with the United Nations Children's Fund (UNICEF). She had worked in a country office before, but she wanted to move closer to the work in the field.

For many people, opportunities to volunteer with the United Nations remain little known. Kateřina Rohanová understands that feeling. Before joining the United Nations, she volunteered in different settings, from summer camps to dance studios but never imagined that volunteering also existed within the UN. She certainly didn't expect that one day she would become a UN Volunteer herself.

Four Years of ResilienceIn 2022, when the war started, Lysychansk was occupied. Like millions of Ukrainians, I became an internally displaced person. “IDP” is a term often used in reports and briefings. For me, it means leaving behind familiar streets, memories, and any sense of permanence.It means rebuilding stability while knowing the place you belong is no longer accessible.

Years later, she did something few people do. She returned—not to her own safety, but to instability. This time, not as someone needing help, but as someone ready to carry weight.

I saw this gap up close, when I attended this year's Humanitarian Network and Partnerships Week in March 2026 in Geneva, a global forum for all humanitarian actors, including volunteer-involving organizations. Across discussions, one message came through clearly: business as usual will not work. This year, the focus was on humanitarian reset and what it means for the people affected by the humanitarian crisis. 

What is your educational background? I have a bachelor’s degree in Russian Studies/Political Science and a master’s degree in International Relations with focus on conflicts and transformations in the Middle East.