As Lebanon faces the most intense hostilities since the 2006 war, over one million people have been displaced, 90% in the past week, according to national authorities. In response, the World Food Programme (WFP) in coordination with the Ministry of Social Affairs and the Presidency of the Council of Ministers, is providing emergency cash assistance to nearly 10,000 affected households in in Southern Lebanon. Since the outbreak of tensions in the region nearly a year ago, UN Volunteers Laila Hojeij, Maya Hamd, Reem Al Sarih, and Zeina Abbas have been working tirelessly with WFP to ensure vulnerable communities, including displaced people, receive the food and nutritional support they urgently need.
As Data Entry Assistant, Reem’s role involves managing grievances under the Emergency Social Safety Net program. She diligently addresses beneficiary grievances and ensures timely resolutions. “I work with various types of data related to grievances, cash assistance distributions, and beneficiary feedback. This data is used to identify trends, monitor program effectiveness, and inform decision-making processes,” notes Reem.