My name is Zahra Vaziri. I am from Iran. I serve as a UN Volunteer Associate Programme Officer with the UN Refugee Agency (UNHCR) in Malawi. My role is to help ensure that humanitarian projects are not only implemented, but that they bring dignity, opportunity, and hope to both refugees and the communities that host them. I also make sure that the projects we design and fund are not only implemented but also carry meaning for the people who live here. 

Long before the UN Volunteer role, I was already doing volunteer work. I grew up volunteering—joining community initiatives, working with refugee-led organizations, and offering support where I could. In 2015, I became an interpreter for UNHCR. That experience opened my eyes. I saw what was happening behind the scenes in humanitarian response. I saw how systems worked—and sometimes, how they did not. I saw spaces where I could contribute more meaningfully. 

As a Refugee Status Determination Officer, I help people fleeing war, persecution, and violence find protection. I meet them at their most vulnerable, often just after they’ve crossed a border or survived a life-threatening journey. My job is to hear their stories and help decide if they qualify for refugee status. In simple terms, I help them access safety through the law.I have worked in Ethiopia and now in Somalia. 

The political transition in Syria, which started in December 2024, presents a historic opportunity today—promoting justice, reconciliation, and sustainable peace. During my recent mission to Damascus, I couldn’t help but think of the millions of Syrians who crossed in the opposite direction over the last decade, forced to leave their homes in search of safety and dignity. And today, a shift gradually unfolds. Signs of cautious political stability, and with it, new opportunities for return, for recovery, and hope.

When I first arrived in Poland, I felt alone, as if I had stepped into a world where I didn’t belong. The language barrier made everything more difficult—making friends, understanding lessons, and even simple conversations. I was afraid to speak, afraid people would laugh at my mistakes. But when I finally worked up the courage, I was met with kindness. People didn’t mock me; they encouraged me. This gave me the motivation to keep learning, to keep trying, and to believe that I could find my place in this new world. 

Before volunteering with the UN, Pavlo Tishkov crunched numbers at the National Bank of Ukraine. But when war broke out, spreadsheets weren’t enough—he wanted to make a real difference.

Asfia joined UNICEF Bangladesh in 2023. She brings a wealth of experience in early childhood education, play-based pedagogy, curriculum development, teachers’ professional development, and research.   As an Education Officer, Asfia regularly monitors classrooms. She gives feedback to teachers on widening their skills, refining teaching techniques, and promoting a positive learning environment. All of this directly impacts academic performance.

Mariko Otake is a UN Volunteer Associate Protection Officer with UNHCR in Uganda. Her area of focus is the West Nile region — particularly Adjumani district, which is home to 19 refugee settlements and over 222,000 refugees. Working closely with local government, partners, and refugee community leaders, Mariko makes sure the well-being of refugees is on top of the agenda. She creates sustainable support systems within refugee communities by connecting local community members to refugee-led organizations.

Olena Samoilova is a Ukrainian refugee who left her home with her family when the war started in February 2022. She found refuge in Hungary the following month. Driven by empathy and sense of responsibility to support others, she volunteered at migration service centers shortly after she arrived in Hungary.

Volunteers have contributed to the success of our strategic deliverables at all levels in the field and the region. --Othman Belbeisi, IOM Regional Director for the Middle East and North Africa